Project Support
We're here to support your project from launch through ongoing optimization. Submit your request below and we'll get back to you promptly.
How we support you
Active Project Questions
Questions about ongoing projects, deliverables, or timelines. Response: within 4 business hours during project weeks.
Launch Support
Go-live preparation, training, troubleshooting, and team enablement. Response: within 2 business hours during launch windows.
Maintenance Requests
Bug reports, performance issues, or minor feature requests for live products. Response: within 1 business day.
Accessibility Feedback
Report accessibility issues or suggestions. We take this seriously and prioritize these requests. Response: within 2 business days.
General Inquiries
Questions about services, engagement models, or anything else. Response: within 1 business day.
Support expectations
Our commitment
- ✓ We aim to acknowledge new support requests within one business day.
- ✓ For active project work, response times are faster and align with project timelines.
- ✓ We'll give you honest timelines. If something takes longer, we'll explain why.
- ✓ Critical issues (security, data loss) receive immediate attention.
Quick contact
Phone: +19208025989
Email: hello@verdantrelay.com